eNFACT Fraud Detection Service

Aspire FCU has put in place a fraud detection service, known as eNFACT, to help protect our members from identity theft and fraudulent transactions on ATM and/or Debit Cards. eNFACT will monitor cardholder activity for suspicious transactions and cardholder behavior to predict the probability of fraud. For example, if you normally use your card in New York, but transactions are being processed in Texas, eNFACT will consider that "abnormal" spending and rate the transaction as possibly fraudulent.

If eNFACT determines that a particular transaction could be fraudulent, you will receive a phone call at your primary phone number to determine if you have authorized the transaction(s). If your primary number is your home land line number, you may want to consider updating it to your cell phone or work number to ensure a timely response. If you verify that the transaction was not authorized, eNFACT will block the card for you and tell you to contact us to file a dispute. If you confirm that the transaction was authorized, no further steps will be necessary. If eNFACT is unable to contact you, your card will be blocked and your Credit Union will be notified.

When traveling, it is recommended that you notify our Support Services Department so we can make a note on your cardholder record to ensure that you are able to continue using your card without any problems. If you have any questions about this new service or if you would like to update your primary phone number, call 888.322.3732 Option 3 and speak to a friendly Member Service Representative.

Protecting Yourself Identity Theft Identity Theft - What to do
How to Protect Yourself from Credit Card Fraud

Here are a few tips on how to avoid becoming the victim of credit card fraud:

  • Periodically review your credit reports. Aspire FCU offers Credit Report Reviews for a small fee of $19.95. With your Credit Report Review, you will receive your Credit Report and FICO score. You'll meet with a Branch Manager to go over your credit report and get tips on how to improve your score, and you'll also receive a complimentary 6 month follow up meeting to determine if your FICO score has improved. Call 888.322.3732, Option 2 to speak to a Member Service Representative and order your Credit Report Review.
  • Properly discard documents. Cut up, shred, or otherwise destroy credit card statements, bank statements, pre-approved credit offers or any other documents that contain your personal information. Destroy credit card receipts, too.
  • Limit identification pieces. Carry only essential identification pieces in your purse, wallet, backpack, or car. Do not carry your Social Security card or your birth certificate with you unless absolutely necessary.
  • Limit the number of credit cards you carry. Try to only carry one or two.
  • Memorize your PIN and password numbers. Do not write them down.
  • Make and keep copies of account numbers in a secure place.
  • Guard your personal information. Don't give out credit card or Social Security numbers to people you don't know.
  • Do not have your Social Security number printed on your checks or driver's license.

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