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Credit Unions Beat Banks in Satisfaction

December 9th 2014 by
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Not much of a surprise, but credit unions are doing an excellent job keeping members satisfied. Given our “members first” philosophy here at Aspire FCU, we’re thrilled to hear that.

The American Consumer Satisfaction Index (ACSI) reported that credit unions scored an 85 in satisfaction, while banks were down at 76. Not only that, credit unions came in second across all industries for consumer satisfaction. We even beat hotels and restaurants to get that spot.

The Credit Union National Association (CUNA) put together this infographic about the results:

Credit Union Satisfaction - Infographic

Why No One is Surprised

Credit unions had a record-breaking year as far as new memberships go. Banks charging higher fees, and the free checking account virtually disappearing from them, had a huge role. Daily Finance reports the average out-of-network ATM fees average $4.35.

At Aspire FCU, you can still find free checking accounts that also come with rewards. Not only that, these accounts will reimburse out-of-network ATM fees.* Not that out-of-network ATMs are common with us – our network boasts over 70,000 ATMs across the country.

Credit unions cannot exist without a strong, loyal membership. We’re happy when you’re happy!



*Certain restrictions apply. Call 732-388-0477, Option 3, for additional information.


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