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What to Do if You Have Responded to a Tech Support Scam Call

Posted in Security/Scams
November 27th 2012 by
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If You’ve Responded to a Scam

If you think you might have downloaded malware from a scam site or allowed a cybercriminal to access your computer, don’t panic. Instead:

    • Get rid of malware. Update or download legitimate security software and scan your computer. Delete anything it identifies as a problem.
    • Change any passwords that you gave out. If you use these passwords for other accounts, change those accounts, too.
    • If you paid for bogus services with a credit card, call your credit card provider and ask to reverse the charges. Check your statements for any other charges you didn’t make, and ask to reverse those, too.
    • If you believe that someone may have accessed your personal or financial information, visit the FTC’s identity theft website. You can minimize your risk of further damage and repair any problems already in place.
    • File a complaint with the FTC.

Source: Federal Trade Commission

http://www.ftc.gov/bcp/edu/microsites/idtheft2012/


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