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Security Center

COVID-19 A Message to our Members

We Understand…

At Aspire FCU, your health and well-being are a priority. Many of you may be feeling concerned and uncertain with the news surrounding the coronavirus (COVID-19). We are committed to being responsive to your needs, as well as our employees, as the situation evolves.

Account Access…

In today’s digital age, we are fortunate enough to be prepared to remotely serve our members’ needs, through 24/7 account access! You can access your account anywhere and at any time through My CU Online or our Mobile App. You can make payments, view transactions, check balances, find an ATM and more. You can even deposit your checks remotely via our Mobile App! It’s easier and faster (in most cases) to manage your account digitally. It only takes a few minutes to enroll in My CU Online, if you haven’t already done so.

If you need any assistance accessing our remote services, our daytime Call Center team members are here to walk you through it, from 9am – 5pm, Monday – Friday and on Saturdays from 10am – 3pm. Please call them at 732.388.0477 Option 3.

Accessing cash with your Aspire debit card is easy and convenient. Use our Aspire Mobile App to locate a surcharge-free ATM nearby. Or you can select the cash back option during a point-of-sale (POS) transaction at the grocery or convenience store. If you don’t currently have an Aspire Debit Card, please contact us and we will do what we can to get one out to you as quickly as possible.

Be sure to protect your debit card. Use caution when making online purchases and when making withdrawals at unfamiliar terminals.

Contact Us…

Our member service team is available 24/7 via our Call Center and that will not change. You can call us anytime at 732.388.0477 Option 3. We thank you in advance for your patience as we may experience a higher call volume. A representative will return your call as soon as possible.

Live Chat at www.aspirefcu.org is also available Monday through Friday, from 9am – 5pm.

In addition, you can contact us via email at webmail@aspirefcu.org. We will return your message within 1 business day.

We Want to Help You…

We understand there may be instances where members find themselves facing financial difficulties. Aspire is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance. Should you find yourself in need of assistance, please contact us.

As always, the health, safety and well-being of our members, employees and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

As always, we appreciate your membership. If you have any questions or concerns, please do not hesitate to contact us at 732.388.0477 option 3. Check here frequently for updates.

Through Mastercard, we now offer Identity Theft Protection on our Debit and Credit Card transactions:

Mastercard ID Theft Protection™:

Mastercard is the only payment brand that provides its U.S. cardholders with services – at no extra cost – to help you detect and resolve identity theft.

Expert Resolution Services. Expert assistance is available to help you 24/7 if you think your identity has been stolen. Call 1-800-Mastercard and you will be assigned a personal certified specialist who will guide you through the process every step of the way.

ID Theft Alerts™. This service tracks thousands of websites to identify if your personal information is being bought or sold online. Register now.

Emergency Wallet Replacement. Experts assist you in quickly canceling and re-ordering the contents of your physical wallet such as your driver’s license, among other items. Call 1-800-Mastercard if you have lost your wallet and would like assistance.

Automated Fraud Alerts

Your Best Defense Against Fraud.

At Aspire FCU, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner, and equip you with the tools you need to take IMMEDIATE action against fraud.

Previously, you would have only received a personal call from a live agent if fraud was suspected. The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. In addition, you can sign – up to receive text fraud alerts.

How Our New Automated System Works

Text Fraud Alerts

Don’t delay – you’ll want to sign up to receive the full benefit of this powerful new automated fraud prevention system.

*Members should be aware that, while Aspire FCU does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact 732.388.0477 Option 3 or webmail@aspirefcu.org if you have provided confidential information.

Common Questions & Security Tips

Security CenterFraudsters are getting smarter by the minute so it is important to know what tricks they might use so you don’t become a victim of financial crime.

Did you receive an email from Aspire asking you to update your personal information?

Aspire Federal Credit Union will not ask for your personal information via email. If you receive a suspicious email that appears to be from us asking for your personal information, contact us immediately at 732.388.0477, Option 3 or forward the e-mail to us at webmail@aspirefcu.org so we may investigate it.

Is My CU Online safe?

Yes, it is!

ENHANCED MULTI-FACTOR AUTHENTICATION

Our online banking platform provides both multi-factor authentication through phone or email-based challenges (one-time passcodes from the web and out-of-band challenges for mobile) and complex device identification that can substitute the challenges per the FFIEC’s guidance. Below is a current overview of the authentication process within the platform:

Did you receive an email, text, or phone call that sounds too good to be true?

If you receive an email, text message or call that sounds too good to be true, then it probably is. There are a number of common internet scams that have been circulating for years. For example, did you “win” a foreign lottery in a country you’ve never been to? Are you supposedly the heir to an estate belonging to a distant relative you’ve never heard of? Did you sell something online and the purchaser sent you a check for more than the amount of the purchase? All of these scenarios should raise a red flag. A good rule of thumb is, if someone you don’t know asks you to wire them money – no matter what they promise in exchange – don’t do it. When in doubt, call 732.388.0477, Option 3 or email webmail@aspirefcu.org so we may investigate it.

Did you receive a suspicious email or spam?

If you receive an email from an unfamiliar sender we recommend deleting the email. Please note that it is not advised to reply to unfamiliar emails as that confirms that your email address is valid, which could result in receiving even more spam emails in the future. Do not click on any links in suspicious emails as they may put viruses and/or malware on your computer.

ATM Awareness

Please keep the following tips in mind when using an ATM.

Passwords Mean Protection

Passwords are designed to protect your accounts and personal information. The stronger your passwords, the more difficult it will be for hackers and identity thieves to gain access to your accounts. Should you need to change your passwords, as is recommended periodically, here are a few good tips on how to create strong passwords. A good password is one that is easy to remember but difficult to guess.

Remember: any email that requests your password or asks you to go to another website to verify your password is almost certainly a fraud.

Lost/Stolen Wallet Inventory & Emergency Checklist

Most Identity Theft starts with a stolen wallet, purse, or mail. Use this Lost/Stolen Wallet Inventory & Emergency Checklist for record keeping. Make sure you keep this secure and confidential. Here are some tips to help ensure that you don’t become a victim:

We will never contact you for your personal information!

Please note that no representative of Aspire FCU will ever contact you to request that you verify your personal identifying information (PII), including account numbers. If you receive a phone call, e-mail or text message from someone claiming to be an employee of Aspire FCU and that person asks you to verify your PII, this is most likely fraudulent activity. Contact Aspire immediately at 732.388.0477, Option 3 or webmail@aspirefcu.org.

For your own safety and security, never give anyone your account numbers or other Personally Identifiable Information unless you have initiated contact with your Credit Union!

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