Your Best Defense Against Fraud.
At Aspire FCU, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner, and equip you with the tools you need to take IMMEDIATE action against fraud.
Previously, you would have only received a personal call from a live agent if fraud was suspected. The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. In addition, you can sign – up to receive text fraud alerts.
How Our New Automated System Works
Text Fraud Alerts
Don’t delay – you’ll want to sign up to receive the full benefit of this powerful new automated fraud prevention system.
*Members should be aware that, while Aspire FCU does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact 732.388.0477 Option 3 or firstname.lastname@example.org if you have provided confidential information.
Fraudsters are getting smarter by the minute so it is important to know what tricks they might use so you don’t become a victim of financial crime.
Aspire Federal Credit Union will not ask for your personal information via email. If you receive a suspicious email that appears to be from us asking for your personal information, contact us immediately at 732.388.0477, Option 3 or forward the e-mail to us at email@example.com so we may investigate it.
Yes, it is!
Our online banking platform provides both multi-factor authentication through phone or email-based challenges (one-time passcodes from the web and out-of-band challenges for mobile) and complex device identification that can substitute the challenges per the FFIEC’s guidance. Below is a current overview of the authentication process within the platform:
If you receive an email, text message or call that sounds too good to be true, then it probably is. There are a number of common internet scams that have been circulating for years. For example, did you “win” a foreign lottery in a country you’ve never been to? Are you supposedly the heir to an estate belonging to a distant relative you’ve never heard of? Did you sell something online and the purchaser sent you a check for more than the amount of the purchase? All of these scenarios should raise a red flag. A good rule of thumb is, if someone you don’t know asks you to wire them money – no matter what they promise in exchange – don’t do it. When in doubt, call 732.388.0477, Option 3 or email firstname.lastname@example.org so we may investigate it.
If you receive an email from an unfamiliar sender we recommend deleting the email. Please note that it is not advised to reply to unfamiliar emails as that confirms that your email address is valid, which could result in receiving even more spam emails in the future. Do not click on any links in suspicious emails as they may put viruses and/or malware on your computer.
Please keep the following tips in mind when using an ATM.
Passwords are designed to protect your accounts and personal information. The stronger your passwords, the more difficult it will be for hackers and identity thieves to gain access to your accounts. Should you need to change your passwords, as is recommended periodically, here are a few good tips on how to create strong passwords. A good password is one that is easy to remember but difficult to guess.
Remember: any email that requests your password or asks you to go to another website to verify your password is almost certainly a fraud.
Most Identity Theft starts with a stolen wallet, purse, or mail. Use this Lost/Stolen Wallet Inventory & Emergency Checklist for record keeping. Make sure you keep this secure and confidential. Here are some tips to help ensure that you don’t become a victim:
Please note that no representative of Aspire FCU will ever contact you to request that you verify your personal identifying information (PII), including account numbers. If you receive a phone call, e-mail or text message from someone claiming to be an employee of Aspire FCU and that person asks you to verify your PII, this is most likely fraudulent activity. Contact Aspire immediately at 732.388.0477, Option 3 or email@example.com.
For your own safety and security, never give anyone your account numbers or other Personally Identifiable Information unless you have initiated contact with your Credit Union!Back
Member Contact Center 732-388-0477
1.855.MY CU LOAN 1.855.692.8562
Lost or Stolen Credit Cards: 1.800.449.7728
Lost or Stolen MasterCard Debit Cards: 1.866.820.1072
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